Privacy Policy

This policy applies to the FaceSwapVideo website, account system, browser-based tools, customer support, and related services. It does not apply to third-party websites or services that we do not control.

Depending on how you use the service, we may collect the following categories of information:

• Account information, such as your email address, account identifier, authentication details, and information received through Google Sign-In.
• Uploaded content, such as photos, videos, GIFs, faces, prompts, and other materials you choose to process.
• Generated content and related task information, such as output files, status, timestamps, feature used, and technical errors.
• Usage and device information, such as IP address, browser type, operating system, device identifiers, pages viewed, interactions, and diagnostic logs.
• Purchase and credit information, such as plan or credit records, order identifiers, payment status, and support communications. Payment providers process payment credentials.
• Communications, such as messages you send to customer support or reports you submit about content or security.

• Directly from you when you create an account, upload media, submit a task, make a purchase, or contact support.
• Automatically when you use the service, through server logs, cookies, local storage, and similar technologies.
• From service providers that help us operate the service, including authentication, cloud storage, AI processing, payment, analytics, security, and customer support providers.

We use information to:

• Provide the requested face swap and media creation features.
• Create and manage accounts, authenticate users, and maintain session security.
• Process credits, purchases, and transaction-related records.
• Provide customer support and respond to requests, reports, and complaints.
• Monitor reliability, diagnose errors, prevent abuse, and improve the service.
• Enforce our Terms of Service and protect the rights, safety, and security of users and the public.
• Comply with legal obligations and respond to lawful requests.

Uploaded media is processed to deliver the feature you request. We do not use your uploaded media to train AI models or sell it to third parties.

Where required by law, we process personal information on the basis of your consent, performance of a contract with you, our legitimate interests in operating and securing the service, and compliance with legal obligations.

We do not sell personal information. We may share information in the following circumstances:

• With cloud hosting, storage, content delivery, AI processing, and security providers that help operate the service.
• With authentication and payment providers when needed to complete login, purchases, and fraud checks.
• With analytics providers that help us understand service usage and reliability.
• With professional advisers, authorities, or other parties when required by law or reasonably necessary to protect rights, safety, and security.
• As part of a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate safeguards.
• With your direction or consent.

Service providers are expected to process information only for the purposes for which it was shared and to apply appropriate confidentiality and security protections.

Uploaded source files and generated results are generally retained for no longer than 24 hours, although they may be removed sooner. Account details, credit and purchase records, support communications, security logs, and other necessary records may be retained for longer periods where needed for legal, accounting, fraud-prevention, or security purposes.

When information is no longer needed, we delete it or take reasonable steps to de-identify or securely archive it.

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, and alteration. No internet service or storage system is completely secure, so we cannot guarantee absolute security.

Subject to applicable law, you may have the right to access, correct, delete, restrict, or object to the processing of your personal information, and to request a portable copy of certain information.

You can withdraw consent where processing is based on consent. Withdrawal does not affect processing that occurred before the request. To exercise a privacy right, contact us using the email address below. We may ask for information needed to verify your identity.

You may also have the right to lodge a complaint with your local data protection authority.

We and our providers may use cookies, local storage, pixels, and similar technologies to support login, remember preferences, measure usage, improve performance, and protect the service. You can control cookies through your browser settings, although disabling certain technologies may affect service functionality.

We and our service providers may process information in countries or regions other than the one where you live. Those locations may have different data protection laws. Where required, we use appropriate contractual or legal safeguards for international transfers.

The service is not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided personal information, contact us so we can review and delete it as appropriate.

We may update this Privacy Policy to reflect changes in our service, legal requirements, or privacy practices. The revised policy will be posted on this page with a new effective date. If changes are material, we will provide additional notice where required.

For privacy questions, requests, or concerns, contact our support team using the email address below.